LEGAL INFORMATION
Privacy Policy
This Privacy Policy explains how Impressions Signs & Apparel collects, uses, stores, and protects customer information when using our website, placing orders, uploading artwork, or requesting custom printing services.
Information We Collect
When customers place orders, request quotes, upload artwork, subscribe to updates, or contact us through our website, we may collect personal information including:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Business information
- Uploaded artwork and production files
- Order history and communication records
This information helps us process orders, communicate with customers, provide support, and improve our services.
Artwork & File Uploads
Customers are responsible for ensuring they have the legal right to reproduce all uploaded logos, artwork, trademarks, designs, and graphics submitted for printing or production.
By uploading artwork through our website or submitting files by email, customers confirm that:
- They own the artwork or have permission to use it
- The design does not infringe on copyrights or trademarks
- The files are approved for production use
Impressions Signs & Apparel is not responsible for unauthorized or illegally reproduced artwork submitted by customers.
Uploaded files may be retained for reorder convenience, production backups, customer support, and quality control purposes.
Payments & Transactions
Payments may be securely processed through third-party payment providers. We do not directly store complete credit card or payment information on our servers.
Transaction information may include billing details, order totals, and payment confirmations necessary for processing custom printing and production orders.
Email & SMS Communications
Customers who subscribe to updates or marketing communications may receive:
- Order updates
- Production notifications
- Promotional emails
- Special offers
- Business announcements
Customers may unsubscribe from promotional communications at any time.
Third-Party Services
We may work with trusted third-party providers including:
- Payment processors
- Shipping carriers
- Analytics providers
- Website hosting services
- Advertising platforms
- Email marketing providers
These services may process limited customer information necessary to perform their respective functions.
Data Security
We implement reasonable technical and organizational measures to help protect customer information and uploaded files from unauthorized access, misuse, or disclosure.
However, no online transmission or electronic storage method can be guaranteed to be completely secure.
Customer Rights
Customers may request to:
- Access stored personal information
- Correct inaccurate information
- Request deletion of stored data
- Unsubscribe from marketing communications
Certain information may still be retained when necessary for legal, accounting, or operational purposes.
Production & Color Variations
Printed colors, materials, embroidery stitching, banner finishes, and DTF transfer output may vary slightly from digital previews or screen displays due to monitor calibration, material differences, and production processes.
Customers are responsible for reviewing artwork proofs, sizing, spelling, and production details before approval.
Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children.
Changes To This Policy
Impressions Signs & Apparel reserves the right to update or modify this Privacy Policy at any time without prior notice.
Updated versions will be posted on this page with a revised effective date.
Contact Information
If you have questions regarding this Privacy Policy or how customer information is handled, please contact Impressions Signs & Apparel through our website contact page.